Off-Topic: Santa Maria Customer Service Done Right

Santa Maria Rio Grande Salsa BottleSanta Maria Rio Grande Salsa is currently my favorite TexMex salsa available in Sweden. It’s far superior to other TexMex reddish sauces you can buy here. And we have been buying it since we first found it a couple of years ago. But to my horror (relatively speaking), a few weeks back when I went shopping I could not find it in any of the stores where I usually go. I even asked shop attendants about it, and nobody knew.

So I finally sent an email to Santa Maria customer services asking about what happened, if the product was out of production. Turned out it was not. The nice person I was in contact with actually checked with their sales team for Uppsala to see what was going on. Impressive. Even more impressive was that she actually phoned me up to tell me where I could buy it — turned out that the cheapskates at Ica Kvantum did not carry it anymore since it was not selling well enough. But Coop Forum still does. Thanks! And thanks to Santa Maria for an unusually efficient and good customer service.

By the way, Santa Maria is (absurdly enough for a company from nowhere near Mexico or Texas) the world’s biggest exporter of TexMex foods. Or so I heard in some report a while ago, cannot find concrete confirmation of this right now.

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