During 2020 and 2021, Intel switched from using Microsoft Skype for Business (also known as Lync) to Microsoft Teams as the primary internal calling, chatting, and conferencing tool. While (finally) Teams has turned into quite a decent communications tool, the transition started a bit too early from a feature completeness perspective. Microsoft in essence gave us an enterprise Minimum Viable Product (MVP). Not a proper Replacement Product (RP). Teams left out many rather important and useful features, degrading the user experience and value, and making my life harder. I don’t think that was particularly well handled. I can understand it as a product manager, but as a user, I don’t like it all.
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