Product Holes: Microsoft Office vs Internet Explorer

There seems to be no shortage of bugs that “should have been obvious” and subject to the “how can you not check that your own products work together” phenomenon. Just the other day, I stumbled on another one. This time, it was the Microsoft set of applications and operating systems that do not quite work together the way you would expect them to.

Continue reading “Product Holes: Microsoft Office vs Internet Explorer”

Product Holes: Greatest Hits break iPod Cover Flow

Following on my previous posts about broken phone browsers, phones, and cars, here is another case of “why didn’t they catch this in testing?”

We recently got ourselves an iPod Touch, to entertain our oldest child on long trips. It is a brilliant device in many ways, I can understand why people love their iPhones (even though I am very happy with the very different style of the Blackberry phone that I was given by my employer). However, I have found one weird behavior in the music player that leaves me wondering how it got through into the shipping product.

Continue reading “Product Holes: Greatest Hits break iPod Cover Flow”

Product Holes: Tesla Roadster & iPhone 4

Continuing on the thread from my previous post about the testing of products that fail to find problems that become obvious to (some) users after a very short time, I just read an article (in Swedish) about how the famed Tesla roadster cars behaved when they were confronted with Scandinavian winters.

Continue reading “Product Holes: Tesla Roadster & iPhone 4”

Poking Holes in Products

I recently started using a new mobile phone, a Blackberry Bold 9700. I am a bit ambivalent on some of its design features, but it is certainly a very different device from the much more friendly SonyEricsson I had before. Like anybody would do, I have been playing around with it to see what it can do and what not (notable things not working: the “AppWorld” application store is not available in Sweden, YouTube videos do not play in any way that I can figure out).

And almost inevitably, as you play around with a complex modern piece of software (which is what most of the phone is, after all), you find some obvious things which are just plain broken. You wonder, “why didn’t they think of this”, and “how could this ever escape testing?” My current best example is that the built-in web browser does not render the pages from Blackberry’s own support knowledgebase.

Continue reading “Poking Holes in Products”