How important is the documentation (manual, user guide, instruction booklet) for the actual quality and perceived quality of a product? Does it materially affect the user? I was recently confronted by this question is a very direct way. It turned out that the manual for our new car was not quite what you would expect…
This is just the first page, and as you can see if you know Swedish or German or both, it is a strange interleaving of sentences in the two languages.